GENERAL BOOKING CANCELLATION AND PAYMENT POLICY
Per each booking Bike Italy Srl needs three working days to process it This time is due to all of the operations involved and the time needed for receiving the confirmation from all of the accommodation.
For each booking BIKE ITALY SRL needs the following personal details of the participants to go ahead with the booking process: name and surname; name of the tour booked; the arrival flight number, time and date; the departure time and date; emergency phone number on tour; allergies if needed.
OPERATOR may decide to pay by credit card: in this case we add 2,5% of commission on the total amount agreed; Payment by credi card is possible through the Bike Italy Srl bank account or via PayPal.
BOOKING CHANGING FEE
Once the booking confirmation has been sent to OPERATOR, BIKE ITALY SRL will charge € 15,00 per guest, as “changing fee” for every change request in the confirmed booking that BIKE ITALY SRL will receive, except in case of addiction of extra night.
PAYMENT CONDITIONS RESUME
OPERATOR is requested to make the full payment 30 days before the scheduled tour beginning.
If the booking is within the 30-day period, full payment is requested at the booking confirmation and anyway before the arrival of the guests.
In case of payment by wire transfer, we kindly ask to send a confirmation statement by e-mail at email@example.com with enclosed a copy of the payment receipt.
60 days or more before the tour departure date – there will be a € 100 administrative fee per person
60 – 45 days before the tour departure date – 30% cancellation fee per person
44 – 30 days before the tour departure date – 50% cancellation fee per person
29 – 15 days before the tour departure date – 75% cancellation fee per person
14 – 0 days before the tour departure date – 100% cancellation fee per person
No refunds are possible after the tour begins. Please note that any refund from Bike Italy Srl will be done within 30 days after the end of the scheduled trip.
In very rare cases it might be necessary for BIKE ITALY SRL to cancel a tour because any reason within 60 days before the departure date. In the event of cancellation you may choose one of the following option:
BIKE ITALY SRL will refund the full deposit
You can use the deposit for any other BIKE ITALY SRL trip already confirmed during the same season
You can run the trip as a self guided option, if possible
BIKE ITALY SRL is not responsible for other expenses incurred such as non-refundable plane tickets.
We care about protecting the information you share with us. With this objective, we continually review and update our Privacy Policies and company protocols to ensure that we comply with the European General Data Protection Regulation (GDPR) privacy regulations.
All the data we collect is necessary to maintain contact with you and to provide you with the best service. Bike Italy srl fully protects your individual and private information. First, we minimize the collection to only the necessary data (name, contact information, passport number, and physical information) required to complete transactions and provide services on tour. Second, we do not collect any financial information.
We also collect data through this website https://www.bikeitalysrl.it and through our electronic contact form. We may ask for some information by email or by phone. All information goes directly to our secure server. By contacting us, booking a tour, or in any other way sharing information with us, you are accepting and consenting for us to use your information as outlined in this policy.
Collection and Use of Personally Identifiable Information
Bike Italy srl automatically collects some information about your visit to our website, through cookies. Collected information may include: Internet Protocol (IP) address and domain name used, type of browser used, date and time you visited the website, and webpages and services that you accessed.
Contact Us Form
Bike Italy srl collects personal information (name and surname, e-mail address, telephone number) submitted by you through our Contact Us Form and/or in the course of e mail contact.
We use this information to fulfill our obligations in providing our bike tour services. All information collected and held is on a secure server.
We may use your email address to send electronic newsletters. You can decide not receive these at any time by unsubscribing at the bottom of the newsletter or by sending an email to firstname.lastname@example.org
Use of Images
During our tours, we may take pictures that are used for professional use only on our website, in electronic newsletters, or on social media. You can decline to have your image used by choosing this option on the Reservation Form.
Transferring Data To Third Parties
We share your information only with authorized third parties necessary to provide services for your tour or in an administrative capacity. This includes:
Tour operator partners
Service providers (hotels, transportation companies, etc.)
Other individuals who provide services for your tour with us
Limited information may be viewed by our accountants and financial representatives on invoices and transaction receipts
Storage Of Data
We process and store your data on our secure server. Because most of our guests return on our tours within two years, we keep contact information. We also store names and emails for our electronic email list. We do not receive financial information from our clients, so we do not store credit card or banking information.
To prevent unauthorized access, to maintain data accuracy, and to ensure the appropriate use of any information supplied by you, Bike Italy srl has put in place physical, electronic and managerial processes to protect your information. Additionally, all user information stored on this website is protected from unauthorized access through the use of secure login information and security shields/procedures.
We ensure that Third Party contracts maintain proper controls to shield your personal data. We share only the data needed for each specific tour service.
What You Can Do
You have the right to request access to your data we have on file and to ask for it to be deleted. This will be done once our services to you have been completed or canceled and once all financial transactions are complete. You can do this by writing to us at email@example.com